Legal

Privacy Policy

Last updated 2026-08-17

This is a plain-English summary of what DetailGig collects and why. It's written by the operators of the service, not lawyer-reviewed, and will be updated as the service changes. Questions to support@poweredbyotm.com.

Who runs this

DetailGig is operated by Powered by OTM. DetailGig is a business-to-business service; the information here is mostly about businesses and the people who work at them.

What we collect

Account: your name, email, phone (optional), password hash, and login activity.
Business profile: business name, type, description, logo, services, rates, service radius, and a business address or ZIP which we geocode to a point on the map.
Verification documents you choose to upload (insurance certificate, W-9, license). These are stored privately and shown only to DetailGig operators reviewing them.
Jobs and bids: everything you enter about a job (vehicles, services, dates, budget, notes, photos) and every bid you place.
Messages between businesses on the platform, and before/after proof photos.
Payment records: amounts, fees, payout status and Stripe identifiers. We do not see or store full card numbers or bank account numbers — those go directly to Stripe.
Technical: IP address, browser, and basic request logs used for security and rate limiting.

How we use it

To run the marketplace: show jobs to nearby detailers, show bids to posters, hold and release payments, and deliver messages and notifications.
To keep it safe: verify businesses, rate-limit abuse, investigate disputes and chargebacks.
To email you about activity on your account (bids, awards, messages, payouts). Each category can be turned off under Settings → Notifications; sign-in links and payment receipts are always sent.
To improve the product using aggregate usage — never by selling your data.

What other users see

Your public business profile: name, type, city and state, services, rating, jobs completed, Verified badge, logo and description.
On a job you post: the job details, city and ZIP, and your business name. Your exact address is shown only to the contractor you award, after the job is funded.
On a bid you place: your business profile and bid details are shown to that job's poster only.
Messages are visible only to the two businesses in the conversation and to DetailGig support when reviewing a dispute or a report.
Personal contact details (your email, phone) are not shown to other users unless you type them into a message or profile yourself.

Who we share it with

Stripe, to process payments and payouts and to meet their identity and tax reporting requirements. Stripe's privacy policy governs what they collect from you directly during onboarding.
Resend, our email delivery provider, receives your email address and the content of the emails we send you.
Geocoding: your business and job addresses are sent to a geocoding service (the US Census Bureau geocoder) to turn them into coordinates. ZIP-only lookups use a local dataset.
Hosting: DetailGig runs on infrastructure operated by Powered by OTM. Uploaded files are stored on that infrastructure, not with a third-party CDN.
Legal: we'll disclose information if required by law or to protect users from fraud or harm.

We don't sell personal information and we don't share it with advertisers.

How long we keep it

Job, bid, message, payment and review records are kept while your account is active and for as long as needed afterwards for tax, dispute and chargeback purposes (typically seven years for financial records). Verification documents are removed when you delete them or when your account is closed, except where a dispute is open. If you close your account we deactivate the login and remove your public profile; transactional records that other parties rely on stay.

Your choices

Edit your name, phone and password under Settings → Profile; your business details under Business profile.
Turn email categories off under Settings → Notifications.
Delete uploaded photos and documents from the job or verification page they belong to.
Ask us to export or delete your data by emailing support@poweredbyotm.com from your account address. We'll confirm identity and respond within 30 days.

Security

Passwords are hashed with bcrypt, sessions use signed tokens, all traffic is over HTTPS, private files are served only to the owning business or an operator, and login and messaging are rate-limited. No system is perfect; if you find a problem, please tell us at the address above.

Changes

We'll update this page when practices change and note the date at the top. Related pages: Terms of Service, How it works.